On-demand: Patients as Consumers: Elevating the Role of Maintenance by Tying Operations to Patient Care

Program Date/Time: Thursday, October 19, 2017 at 1:00 p.m. ET/12:00 p.m. CT

Now, more than ever, consumers have greater control over where they seek medical care  ̶  a shift that is making patient satisfaction, safety and quality of care more important priorities for healthcare facilities. While the patient experience is typically tied closest to nurses, doctors and other clinical staff, maintenance and operations professionals also play a critical, yet often underappreciated role.

This webinar will provide information on:

• How to elevate the role of your maintenance and operations staff by tying their work more closely to the patient experience
• How to leverage operational tools and data to help your healthcare organization stay on top of maintenance, compliance and the environment of care to improve the patient experience
• How detailed, quantified information on day-to day tasks and capital planning can provide insights that will contribute to the patient experience

What will you do to stay ahead in this brave new world of treating the patient as a consumer? Find out where to start by attending this webinar.