Patient Satisfaction vs. Quality: The Whys, Pros, and Cons
There’s been a flood of different measures and metrics in recent years. CMS, Joint Commission, hospital organizations, and vendors each have their own way of calculating a hospital’s ranking and improving patient care. While hos
pitals are already expected to conduct certain surveys by various agencies, how often should they conduct their own research? What measures should they use? And how do they use the information they have to drive improvement?
pitals are already expected to conduct certain surveys by various agencies, how often should they conduct their own research? What measures should they use? And how do they use the information they have to drive improvement?Readers of this whitepaper will discover:
- Differences between patient satisfaction and care
quality measures - How to measure for quality
- Measuring for satisfaction and experience
- Common measurement mistakes