Improving Clinical Communications and HCAHPS Scores: A Healthsystem Experience

Parkview Health System (Parkview), a 350-bed non-profit hospital in Pueblo, Colorado, wanted to improve inefficient and inconsistent clinical communication methods. Staff carried multiple single-purpose communication devices with patchy network connections, which resulted in fragmented communications and workflows and negatively impacted both patient and staff experience.

To address inefficiencies, Parkview implemented a wireless wellness program and a robust mobile strategy resulting in numerous improvements, including:

• 60% reduction in medication errors with automated BCMA
• 60-minute average reduction in time spent on documentation, per nurse per shift
• Vastly improved ability for clinicians to communicate patient information
• And more!