PSQH: The Podcast Episode 120 – Improving Quality with Care Operating Systems

On episode 120 of PSQH: The Podcast, Josh Clark, RN, MHA, Vice President of Quality and Safety Operating Systems at the Institute for Healthcare Improvement, talks about the concept of care operating systems. This interview was recorded at the IHI Forum in Orlando.

Josh Clark, RN, MHA, Vice President, Quality and Safety Operating Systems, Institute of Healthcare Improvement (IHI), partners with health care systems to deploy a series of technology-enabled workflows that seamlessly embed quality, safety, and experience within clinical operations across a variety of settings. Prior to joining IHI, he served as the Senior Vice President of Quality and Safety Operations for Jefferson Health, an 18-hospital system covering the greater Philadelphia region and southern New Jersey. At Jefferson Health, he led the implementation of an industry-leading operating system that included an innovative serious safety event review program, enterprise escalating huddles, an organizational learning and triage platform, and a state-of-the-art enterprise analytics platform.

Clark previously served as Enterprise Senior Director of Quality and Safety at Carilion Clinic. At Carilion, he helped develop and lead one of the largest clinically-informed human factors teams in the country. He has participated in National Quality Forum Action Teams for both Opioid Safety and Medication Safety and serves on the Board of the Health Care Improvement Foundation. His work to integrate translational human factors within clinical operations was recognized by the National Quality Forum with its 2018 Next Generation Innovator Award. His work at Jefferson Health was recognized by ECRI and ISMP’s 2021 Safety Excellence Award. Clark received his RN and Master of Healthcare Administration degrees from Jefferson College of Health Sciences.

Listen to the episode below: