The Difference Between Patient Experience and Customer Experience, and Why It Matters
Patient experience is related to when someone receives medical care in the moment, says Sarah Way, an emergency medicine physician. For example, receiving treatment from an emergency room clinician is a patient experience.
Connection is Key to Recovery
Every May, the Administration for Community Living leads the nation’s observance of Older Americans Month. The 2024 theme is “Powered by Connection,” which recognizes the profound impact that meaningful connections have on our health. Leading professional anesthesiologists from the California Society of Anesthesiologists, advocate for a multidisciplinary approach to anesthesia care that promotes diligent screening and creating lasting connections with patients and their greater care team to ensure the best patient care.
OSHA Cites Subcontractor for Asbestos Exposures in Hospital Demolition
Chicago-area subcontractor K.L.F. Enterprises faces $392,002 in OSHA fines for exposing its employees and others to asbestos during the structural demolition of a Waukegan, Illinois, hospital, the agency announced May 15.
Banner Health Bets Big on AI for Clinicians
Arizona-based Banner Health is giving clinicians in all 33 of its hospitals across six states access to a tool within the EHR that summarizes clinical notes. The technology, developed by Regard, is designed to reduce the clinician’s time spent in front of a computer and facilitate easier access to decision support for care management.
CMOs Have Key Role to Play Addressing Staff Mistreatment in OB-GYN Field
The recently published research article conducted a systematic review of 10 studies on harassment and 12 studies on interventions. One study that examined harassment rates in several medical specialties found that OB-GYN was second only to general surgery in specialties linked to the highest rates of sexual harassment.
Nurse Input is Crucial to Jefferson Health’s Virtual Nursing Program
Gartner is one of the point people for the Philadelphia-based health system’s Virtual Nursing program, which is entering its second iteration after a 90-day pilot in 2023 on two floors of one hospital. They’ve sharpened their focus now, she says, with funding for a more durable model and clear goals for sustainability and scalability.
National Nurses Week 2024 Resources from PSQH
As National Nurses Week wraps up, we want to salute the valuable and courageous work done by nurses at all levels of care. We highlighted the efforts of nurses this week and will continue to do so. Thanks to our partners, Collette Health and Drexel University, this week for their support.
Survey: Workplace Violence Prevention Training in Healthcare is Lacking
A new survey from Crisis Prevention Institute finds that healthcare professionals do not feel confident with the workplace violence prevention training they receive. This leaves them unprepared to deal with the increased wave of violence in their organizations.
PSQH Quick Poll 2024: Taking the Pulse of Nursing’s Impact on Patient Safety
As part of National Nurses Week, PSQH reached out to our readers with a few questions about how nursing impacts patient safety and healthcare quality. The Quick Poll had a total of 207 respondents. The PSQH Quick Poll is presented in partnership with Collette Health and Drexel University.
Reduce Workplace Violence with Nursing-Focused Tech
By Collette Health It’s no secret that working in healthcare can be hazardous to your health, especially for nurses. A 2022 National Nurses United survey of hospital-based respondents found a 57% increase in workplace violence from the previous year. Workplace violence in healthcare has been a serious concern for years, but it has increased … Continued