Mount Sinai Launches System for Faster Referrals, Increased Quality of Care

The Mount Sinai Health System and software company par8o are creating a seamless referral process for the health system’s care providers.

Effective referrals matter because patients with chronic heart failure or diabetes, for instance, may have more than one physician caring for them, and most primary physicians coordinate with many other care providers. With medical practices across the Mount Sinai Health System referring hundreds of thousands of patients each year, the need for an intelligent referral operating system is clear.

Referrals must happen quickly and based on the urgency of each patient’s need, with health history and insurance information arriving securely ahead of patient appointments as needed. par8o’s platform is built on algorithms that match a patient to the right resource at the right time, enabling follow up that is appropriate, fast, and user friendly. Beyond referrals, the effort is meant to help patients navigate the health system.

“Major healthcare systems must care for patients in referral networks that shift people smoothly back and forth between well and sick care and that track their progress at all times,” said Jeremy Boal, MD, chief medical officer, Mount Sinai Health System. “Effective referrals are a foundation of ensuring high quality care across patient populations, and this new operating system will confirm that every referred patient is seen, and seen quickly.”

The first phase will deploy par8o’s platform in medical practices that are part of the Beth Israel Medical Group within the Mount Sinai Health System, including practices that both send and receive referrals. Nearly 2,500 care providers are expected to use the system to start, along with roughly the same number of scheduling and support staff. The platform will be integrated into practice workflows through a desktop application and a secure web platform (e.g. in the cloud) that helps systems talk to each other. The second phase of par8o’s deployment will expand to include all hospital-based, affiliated, network, ambulatory site and interested voluntary providers across the health system.