Presbyterian Healthcare Services CMO Talks Strategy, Patient Safety, and Workforce

Mitchell leads more than 1,100 physicians and advanced practice clinicians. He also provides clinical oversight for the Albuquerque, New Mexico­—based health system’s medical staff operations at nine hospitals. HealthLeaders recently talked with him about a range of topics, including clinical leadership at PHS, healthcare worker burnout, patient safety at PHS, and workforce shortages.

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A Virtual Second Opinion Can Save Your Life

Your loved one is likely already receiving high-quality medical care for their condition. However, there may be times when you or your loved one desires a second opinion, like Dan. Perhaps your loved one has a condition that, despite treatment, isn’t improving or is getting worse; perhaps they have been diagnosed with a serious or rare health condition or have been told their condition is not treatable; perhaps they are facing treatment that involves significant risks, such as surgery or chemotherapy.

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Can Ready-to-Administer Syringes Improve Patient Care, Reduce Medical Errors, and Support a Greener Environment?

As a replacement for the error-prone bedside act of drawing up medication from a glass vial, RTA syringe technology provides a prefilled polymer syringe that has a color-coded plunger, is prelabeled, and boasts an impressive shelf life. The time savings in providing busy clinicians with equipment requiring no preparation is self-evident.

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Improving Patient Experience and Disparate Tech

Healthcare organizations and providers have made significant investments toward patient-oriented care in recent years. But with the adoption of many new technologies comes unintended results. While integrating patient engagement capabilities was a high priority for 55% of survey participants, 84% did not think any existing platform could easily achieve this.

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Improving Access to Ultrasound at the Point of Care

With more user-friendly technology that leverages artificial intelligence (AI), caregivers across departments—from emergency care to cardiology to primary care—could use ultrasound to quickly diagnose and treat patients suffering from a plethora of conditions. In fact, they’d be able to use it wherever the point of care happens to be, whether that’s in a hospital, in a clinic, or at a patient’s home.

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