The Exec: Cultural Transformation Key Element of Improving CMS Stars Ranking

To improve the hospital’s CMS stars ranking, NewYork-Presbyterian Queens set a clear vision and the goal of wanting to be a regional center of excellence, says Chief Medical Officer Amir Jaffer, MD, MBA. Jaffer has been CMO of NewYork-Presbyterian Queens since January 2017. He previously served as associate CMO of Rush University Medical Center in Chicago.

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Improving Patient Outcomes With Purposefully Designed Patient Engagement Systems

Patients want personalized experiences that address their needs, evaluate their circumstances, and provide better outcomes. As experiences become more customizable in other industries, patients want the same customizability throughout healthcare. Digital transformation is making it possible to support both the patient and clinician experience with an equitable approach.

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