Like many facilities, executives and risk managers at ValleyCare, a multi-facility healthcare system in the San Francisco Bay Area, knew that their paper-based process for managing incidents was inadequate.

When the Joint Commission coordinator for a 300-bed community hospital in the South heard about JCAHO’s new staffing effectiveness standards, she knew that compliance would be hard work, requiring data collection across the organization.

Between JCAHO’s Core Measures, the Center for Medicare and Medicaid Services’ Seventh Scope of Work, state hospital association public reporting requirements, and NRMI (National Registry of Myocardial Information) and other performance improvement projects, healthcare organizations may face the need to collect the same data…