Safeguards Fail to Protect VA Patients from Surgeon’s Errors


In a page-one story on Sun., June 21, The New York Times
reported that significant errors persisted for more than six years at a
brachytherapy program at the Veterans’ Medical Center in Philadelphia
despite investigation. The Times reports that Dr. Gary D. Kao
implanted radioactive seeds incorrectly on repeated occasions as he
treated patients with prostate cancer.

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Language Services: Patient Care in Any Language and How to Budget for It

The demand for telephone interpreting (TI) services — and on-demand interpretation (ODI) in general — begins the moment a person enters a new language setting and cannot adequately communicate without outside support. Whether it is a patient trying to schedule an appointment with a doctor or an automobile accident victim dialing 9-1-1, interpreting services are critical to society, business, and government. As new arrivals pour into the United States, the influx of new languages fuels the demand for interpreting services.

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Engaging Physicians in Change: A Dashboard for Medical Staff Goals

The medical staff organization traditionally focuses on credentialing and peer review, primarily addressing physicians’ individual skills, qualifications, and practice patterns. Promoting quality and safety in healthcare today requires a break from this narrow focus into a more global view of processes and systems that are the significant determinants of outcomes. With this transformation, the physicians’ role in patient care is in transition.

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Human Factors: Home Medical Equipment Rentals and Instructions for Use

Home use of medical equipment continues to grow, including both equipment expressly designed for the lay user and equipment adopted for home use but where the layman may not be the original intended user. Some of this equipment is rented to the home user directly and some through the insurer. Because of the increase in home use, there has been increasing attention to the design of this equipment with respect to its usability by non-professional users.

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