The Exec: Technology in Patient Engagement is a Strategy, Not a Crutch

The chief experience officer’s role was once defined as one of service excellence, and the executive was responsible for ensuring that the healthcare organization was delivering top-notch service, according to standards established by the health system. But with the rise of patient-centered care, that role has shifted radically around to focus on the delivery of care and services that meet the patient’s expectations.

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Healthcare Facilities Called Upon to Continue Masking

Universal masking in healthcare facilities was adopted during the pandemic based on research that indicates masking could reduce the risk of respiratory viral transmission. Many healthcare organizations have lifted universal masking requirements since the end of the COVID-19 public health emergency earlier this year.

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