Nursing Needs a Reality Check: Changing Expectations

According to the American Nurses Association, almost 18% of newly licensed registered nurses quit their jobs within the first year. A 2024 study found that new graduate RNs are leaving for a multitude of reasons, including their age, health status, supervisor and peer support, job demands, job competence, organizational commitment, job satisfaction, and work environment.

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Reducing Workplace Violence for Nurses

According to the Emergency Nurses Association, seven out of 10 emergency room nurses report being kicked or hit on the job, and one in four nurses in general report having experienced workplace violence involving a patient—and that such violence is underreported.

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Are Healthcare Leaders Getting Their AI Priorities Straight?

Schwamm says the healthcare industry has become “accustomed” and “complacent” in healthcare IT, and Ai is presenting healthcare leaders with issues they haven’t encountered before. The AI evolution, he pointed out, is similar to the development of the software-as-a-service (SaaS) model, but health systems and hospitals haven’t developed the governance to regulate these tools before they’re used.

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Leveraging Call Centers for Better Patient Care

Organizations can take advantage of patient/member interactions to drive better results by taking care of important but routine additional interactions, notes Patty Hayward, GM of healthcare and life sciences with Talkdesk. 

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