Are Healthcare Leaders Getting Their AI Priorities Straight?

Schwamm says the healthcare industry has become “accustomed” and “complacent” in healthcare IT, and Ai is presenting healthcare leaders with issues they haven’t encountered before. The AI evolution, he pointed out, is similar to the development of the software-as-a-service (SaaS) model, but health systems and hospitals haven’t developed the governance to regulate these tools before they’re used.

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Leveraging Call Centers for Better Patient Care

Organizations can take advantage of patient/member interactions to drive better results by taking care of important but routine additional interactions, notes Patty Hayward, GM of healthcare and life sciences with Talkdesk. 

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Telling a Better Care Story with Health Risk Assessments

Unlock Health has designed its Substance Abuse HRA, an online health risk assessment, to enable behavioral health treatment centers, healthcare providers, and integrated health systems a way to accurately identify individuals at risk for SUD and engage with them early on to personalize treatment plans and provide better outcomes.

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The Clock is Ticking on Telemedicine Prescriptions

The Alliance for Connected Care is preparing stakeholder letters to the White House and Senate and House leadership urging them to put pressure on the U.S. Drug Enforcement Administration to extend for two years a pandemic-era waiver allowing providers to use telemedicine. Extending the waiver, currently set to end this year, would give the DEA time to create a long-sought registration process for those prescriptions.

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What I Wish I Had Known

Safety in healthcare has undergone nothing short of a revolution. Having spent years navigating these complexities, I’ve learned a few things—often the hard way—that I would impart to my younger self, who created the safety program at Brigham and Women’s many years ago.

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