The Patient’s Journey Through the Health System

The patient experience integrates the sum of all interactions of patients, families, and care partners with the healthcare workforce, driven by cultures that support a healthcare ecosystem across the care continuum within communities. This experience extends to all health organizations, whether primary care, hospital, private, or public organizations.

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Four Lessons Learned From UW Health’s Virtual Care Rollout

As most health systems found out in the early days of the pandemic, scaling up virtual services was both critical and challenging. For UW Health, this process began with the need to rapidly boost the care team’s ability to work from home, providing virtual consultations and attending virtual rounds that would conserve PPE and reduce contact between team members and patients.

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Huddles, Handoffs, and Heedfulness are Key to Preventing Harm to Patients

Englewood (Florida) Community Hospital has received 18 consecutive “A” Leapfrog Hospital Safety Grades, a national distinction recognizing achievements protecting patients from errors, injuries, accidents, and infections. Leapfrog is an industry standard for safety, quality of care, and patient experience, particularly for insurance agencies that check grades before recommending facilities to their clientele. Englewood is one of only 41 “Straight A” hospitals to be awarded an “A” in every grading cycle since 2012.

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OSHA Cites Nursing Facility Under COVID-19 ETS

The agency’s June 21 COVID-19 ETS only applies to healthcare facilities and healthcare support services where employees may be exposed to COVID-19. Under the ETS, healthcare facilities must conduct a hazard assessment and develop a written plan to mitigate virus spread through methods such as erecting barriers and implementing control measures to maintain 6 feet of distancing between employees at entry points and nursing stations, as well as control staff and patient access to quarantine zones.

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