In his 2004 State of the Union address, President George W. Bush announced a goal of electronic medical records for all Americans by 2014.

I hope readers of the print issues of Patient Safety & Quality Healthcare at least occasionally visit the magazine’s web site, www.psqh.com (where, among other things all articles are archived and freely available, without sign-in or passwords).

Conflict management comes in many forms — practitioners can be mediators, facilitators, >arbitrators, attorneys, ombuds, coaches — the field is constantly evolving.

Healthcare is evolving from a model in which the physician made almost all treatment decisions, unquestioned, and based on clinical experience, to a patient-centered model.

Clinicians long have known that hospital inpatients who have diabetes tend to have far poorer outcomes, require longer hospitalizations, and develop more complications, than do inpatients who are not diabetic.

For many healthcare professionals, the concept of hazardous blood transfusion is defined by concerns about transfusion-mediated disease.

Most industries have readily accepted that improved customer service will lead to increased customer loyalty, increased revenue, and an enhanced bottom line.

Russell L. Holman, MD, is a hospitalist, president of the Society of Hospital Medicine and chief operating officer of Cogent Healthcare, an industry-leading organization that manages hospital medicine programs throughout the country.

As the principal of Spyglass Consulting Group, I’ve surveyed clinicians each year since 2002 to evaluate the use of mobile communications and computing devices in healthcare.

Dekker and Laursen (2007) show that many healthcare organizations still regard mistakes and near misses as “violations” or “errors” by personnel.