The Exec: Technology in Patient Engagement is a Strategy, Not a Crutch

The chief experience officer’s role was once defined as one of service excellence, and the executive was responsible for ensuring that the healthcare organization was delivering top-notch service, according to standards established by the health system. But with the rise of patient-centered care, that role has shifted radically around to focus on the delivery of care and services that meet the patient’s expectations.

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Improving Buy-In for Medication Decision Support

Alert fatigue, burnout, short staffing, and more: The pressure on providers grows in intensity and complexity every day. But a new technology enabling clinical decision support alert optimization is making strides toward reducing medication alert fatigue, cutting back on overrides, and offering greater avoidance of harmful medication use.

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Using AI to Improve Interactions Between Physicians and Patients

Since enabling physicians to use the technology, Cooper reports that 85% of patients found their physician more personable and conversational. Clinicians using DAX have seen a 70% reduction in feelings of burnout and fatigue, as well as up to 50% time saved per patient per clinical note.

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New Technologies, Ideas Push the Hospital at Home Concept Forward

Hundreds of hospitals across the country have launched an acute care at home program, focused on treating patients at home versus in a hospital bed. Many of those hospitals are following the Acute Hospital Care at Home model developed by the Centers for Medicare & Medicaid Services (CMS), which sets strict guidelines for in-person care to qualify for Medicare reimbursement.

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