Patients Are Stuck Waiting: Can Voice AI Pick Up the Phone?
Advances in AI and automation, such as virtual agents and self-scheduling capabilities, are already improving call center operations while giving patients more control over their healthcare—which is exactly where they want to be.
The ‘Big Beautiful Bill’ Was a Big Beautiful Bust for Telehealth, and Now the Clock Is Ticking
Healthcare leaders hoping for good news in President Trump’s so-called “Big, Beautiful Bill” were largely disappointed at the outcome. But supporters are saying the fight to extend or even make permanent pandemic-era waivers isn’t over yet.
Smarter Indoor Air Quality is Redefining the Healthcare Environment
Tools now exist that can track and manage IAQ automatically instead of manually. New affordable sensors and AI-powered platforms can continuously monitor environmental data and adjust airflow based on real-time conditions.
Cybersecurity Concerns for Remote Cardiac Monitoring Devices
Cyberattacks on healthcare systems do more than expose data. A 2023 survey found that over 20% of health institutions reported higher patient mortality rates after an incident.
Survey: 57% of Clinicians Say GenAI Threatens Judgment, Not Jobs
There’s a great need for governance around generative AI right now, but most organizations don’t have that, Bonis says. This also plays into the need for adequate training and education.
The Exec: Telehealth Generates Value for Health Systems and Patients
Telehealth is helping health systems cope with a growing physician shortage across the country in multiple specialties, including neurology, psychiatry, and primary care.
Understanding Patient Behavior to Improve Care and Experience
A recent survey of 70 national and regional health plan leaders looks at the impact that advanced health plan member personalization can have on creating a more sustainable healthcare ecosystem to improve outcomes.
Digital Lean Six Sigma: Transforming Clinical Education for Better Quality, Lower Cost
This digital Lean Six Sigma playbook outlines a strategic approach to reimagining clinical education and delivering measurable benefits for patients, clinicians, and the C-suite—ensuring clinical excellence, operational efficiency, and financial performance align for sustained impact.
Rising Interest in Virtual Second Opinions
A new survey from The Clinic by Cleveland Clinic has found that virtual second opinions are a largely underutilized option for reducing high-cost care, improving clinical outcomes, and closing access gaps, particularly for patients with rare conditions.
Why the Hospital at Home Concept Won’t Be Going Away
Hospital at Home receives support from a waiver that enabled health systems and hospitals following the CMS model to receive Medicare reimbursement. That waiver is due to expire in September, and while there’s a strong lobbying effort to make it permanent, many hospital executives have said the program has proven its value and will go on regardless.