High Reliability Healthcare: Applying CRM to High-Performing Teams, Part 2
By Steve Kreiser, CDR, USN Ret., MBA, MSM
The success of any team – whether in sports, business, or healthcare – starts and ends with its leader. Some leaders are collaborative by nature and some are not. Those leaders with a dictatorial style that inhibits the flow of information will have a difficult time making crew resource management (CRM) work in their team settings.
High Reliability Healthcare: Applying CRM to High-Performing Teams
By Steve Kreiser, CDR, USN Ret., MBA, MSM
In 2006, Lauren Wargo, a 19-year-old from Shaker Heights, Ohio, went to an outpatient surgical center where a plastic surgeon was going to remove a mole from her eyebrow. The oxygen used during her surgery and an electrical device used to seal blood vessels combined to create a flash flame that left her face, neck, and ear badly burned. Four years later, the 23-year-old still has to wear make-up to cover the scars on her face and is unable to completely close one eyelid.
Training Solutions for Healthcare Organizations Applying to the Department of Health and Human Services’ Health Care Innovation Challenge
Denver—Medical Simulation Corporation (MSC) offers guideline-based simulation training solutions for health care organizations seeking funding through the Health Care Innovation Challenge.
Healthcare Team Training and IDEAS Partner to Launch StoryCare™
November 16, 2011 — Atlanta, GA. Healthcare Team Training (HTT) and IDEAS have partnered to launch StoryCare™, the first enterprise-wide, staff deployed teamwork simulation program using the power of story to measurably improve patient safety and satisfaction.
American College of Surgeons Announces Goal to Enlist 1,000 Hospitals to its National Surgical Quality Improvement Program
CHICAGO (July 18, 2011) – The American College of Surgeons (ACS) today announced its goal to enlist at least 1,000 hospitals into its respected National Surgical Quality Improvement Program (ACS NSQIP®). The commitment is part of the ACS Inspiring Quality initiative launched today, an effort to raise awareness of proven models of quality improvement, coordinated care and disease management that can help improve the quality and value of health care.
Salamander, Versus Team Up to Provide Complete Patient-tracking Solution
Traverse City, Michigan, August 3, 2011 — A unique joint tracking solution that gives hospitals complete situational awareness from the scene of a mass casualty incident through patient admittance and discharge could play a critical role in victim treatment and survivability in the event of a mass casualty event.
Forever Changed: Shared Learning in Patient Safety
In an effort to promote patient safety, Baptist Health South Florida (Baptist Health) has instituted the Shared Learning process, the purpose of which is to educate and communicate with all stakeholders—our clinical staff, the Quality and Patient Safety Steering Council, and board members—in a proactive way.
Editor’s Note: Training Options
Effective training is crucial for safety improvement, and there is a wide range of programs and approaches available for healthcare. I’ve had the opportunity recently to reflect on three in particular: train-the-trainer, TeamSTEPPS, and Virtual Experience Immersive Learning Simulation (VEILS®).
NPSF Awards Research Grants to Study Rapid Response Team Events and Patient Handoffs
Boston, May 9, 2011—The National Patient Safety Foundation (NPSF) announced that it has awarded $200,000 in grants to two researchers at leading medical centers. The grants are awarded through the NPSF Research Grants Program, which promotes studies leading to the prevention of human errors, system errors, patient injuries and their consequences.
Team Training in Obstetrics: Improving Care by Learning to Work Together
Team Training in Obstetrics: Improving Care by Learning to Work Together
Communication gaps and breakdowns are a significant cause of medical errors within the healthcare system. According to data collected by the Joint Commission (2005), communication gaps are the primary root cause of two thirds of sentinel events.