Putting the ‘Where’ in Patient Care

Nearly a quarter of hospital admissions resulted in at least one adverse event in 2018 and 23% of those events were deemed to be preventable. Between 2023 and 2024, hospitals experienced a double-digit increase in non-labor expenses, according to Strata. As a result, 40% of American hospitals had been losing money from operations during that time, KaufmanHall found.

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Leapfrog Report Shows Improved Hand Hygiene in U.S. Hospitals

Leapfrog, a nonprofit organization dedicated to improving patient safety in hospitals and ambulatory surgery centers, last week released its 2024 Hand Hygiene Report.  Leapfrog found that hospitals have made significant progress in hand hygiene practices thanks to increased leadership involvement and adoption of electronic hand hygiene monitoring systems. 

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Leveraging Call Centers for Better Patient Care

Organizations can take advantage of patient/member interactions to drive better results by taking care of important but routine additional interactions, notes Patty Hayward, GM of healthcare and life sciences with Talkdesk. 

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Telling a Better Care Story with Health Risk Assessments

Unlock Health has designed its Substance Abuse HRA, an online health risk assessment, to enable behavioral health treatment centers, healthcare providers, and integrated health systems a way to accurately identify individuals at risk for SUD and engage with them early on to personalize treatment plans and provide better outcomes.

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