Call Center Burnout: How AI Can Help Provider Support
While many of the headlines during the pandemic have focused on clinical staff burnout, studies have found that nonclinical staff, especially those who deal directly with patients, are falling prey to the same burnout.
Social Determinants of Health Measures, Baked into the EHR, Are Improving Patient Care
A Florida health system is putting social determinants of health (SDOH) right into the electronic health record problem list, where doctors can see and act on them. Spearheading this initiative is Jennifer Goldman, DO, chief of Memorial Primary Care at the six-hospital Memorial Healthcare System, based in Hollywood, Florida. In this interview with HealthLeaders, Goldman explains how SDOH is embedded in the EHR and used to improve outcomes.
20 Keys to Better Digital Patient Involvement in Healthcare
Addressing digital requirements and improving the delivery of healthcare requires health organizations to develop a set of tools and contact instruments to accompany the patient on their health and well-being journey. The following 20 keys are essential to meaningful access, understanding, and use of digital health resources, and to promoting active and empowered participation among patients to help them take control of their health decisions.
Top Hospitals Recognized for Consumer Loyalty, Patient Experience Excellence
NRC Health, a national consumer research corporation, announced the winners of its annual consumer loyalty and patient experience awards this week. Each year, the organization conducts surveys and gathers data on net promoter scores (NPS) to pick the winners of the Consumer Loyalty Awards and the Excellence in Patient Experience Awards (formerly known as the Excellence Awards).