PSQH: The Podcast Episode 113 – Addressing Workforce Hurdles and Improving Patient Care
On episode 113 of PSQH: The Podcast, Michael Charlton, CEO of AtlantiCare, and Helene Burns, Chief Nurse Executive at AtlantiCare, talk about how addressing workforce hurdles can improve patient care.
Mobile: Healthcare’s New Access-to-Care Differentiator
The opportunity to improve access to care via mobile is significant but only if consumer experiences meet expectations and drive adoption and reuse.
Leveraging Call Centers for Better Patient Care
Organizations can take advantage of patient/member interactions to drive better results by taking care of important but routine additional interactions, notes Patty Hayward, GM of healthcare and life sciences with Talkdesk.
How Clinicians Can Avoid ‘Medspeak’ When Communicating with Patients
“Medspeak” is characterized as medical terminology used by clinicians that leads to communication gaps with patients. Medspeak gets in the way of effective shared decision-making for clinicians and patients.
MetroHealth Achieves Interoperability Between Visitor Management and EMR Platforms for Secure, Real-Time Patient Visitor Monitoring
From the early planning stages of construction, MetroHealth leaders placed a high priority on the safety and security of their patients, visitors, and staff. Implementing a visitor management system was one way to enable this requirement.
Patients Are Finding Errors in Their Medical Records, and Want AI to Fix Them
The survey of more than 1,000 consumers, conducted by Propeller Insights for healthcare tech company Carta Healthcare earlier this month, finds an American public intrigued by the potential of AI, but also wary of its effects. For while 60% feel that the technology can improve the accuracy of medical records, more than half have concerns about security and more than 40% worry about accuracy.
How to Design an SDOH Tool That Clinicians Will Actually Use
Researchers at The Mayo Clinic in Arizona are developing an AI tool within the EHR that will help clinicians identify and address social determinants of health—including when their own actions contribute to clinical bias.
Is Healthcare Innovating Its Way Back to Patient Engagement?
The HIMSS24 panel, titled “Moving Beyond EHR Engagement: Deploy Consumer-Centric Strategies That Truly Empower Communities,” took a closer look at how providers are making engagement work. They’re listening more to their patients, embracing remote patient monitoring, virtual care, wearables and home-based services, and targeting care management and coordination.
New Jersey Makes Hospital at Home a State Program
The Hospital at Home Act, which was passed by the state Legislature and signed by Governor Phil Murphy in September 2023 and enacted into law on January 23, establishes a state Hospital at Home permitting process through the New Jersey Department of Health that is consistent with the Centers for Medicare & Medicaid Services’ Acute Hospital Care at Home Program.
A New Option to the Crowded ED: Concierge Care
Concierge care programs designed specifically for urgent and emergency care are finding support from consumers who don’t want to wait several hours in an ED, along with primary care providers who don’t want to send their patients there. The service offers a cash-only alternative to the ED and could pull more patients away from hospitals and health systems.