Becoming Better Listeners to Improve Remote Patient Monitoring

Patients and providers are more and more comfortable with devices for monitoring as well. We see patients using devices to track their blood glucose levels, blood pressure cuffs are getting smaller and smaller, and many people wear a watch that will tell you if you’re experiencing atrial fibrillation.

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Why Your AI Should Be Talking to Patients You Don’t See

WellSpan Health launched an AI platform roughly one month ago that calls selected at-risk patients to schedule colorectal cancer screenings. The AI agent, called Ana and developed by digital health startup Hippocratic AI, asks patients if they would agree to take the test and, if they agree, arranges to mail a testing kit to their homes.

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Leveraging Call Centers for Better Patient Care

Organizations can take advantage of patient/member interactions to drive better results by taking care of important but routine additional interactions, notes Patty Hayward, GM of healthcare and life sciences with Talkdesk. 

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