Leveraging Call Centers for Better Patient Care

Organizations can take advantage of patient/member interactions to drive better results by taking care of important but routine additional interactions, notes Patty Hayward, GM of healthcare and life sciences with Talkdesk. 

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Telling a Better Care Story with Health Risk Assessments

Unlock Health has designed its Substance Abuse HRA, an online health risk assessment, to enable behavioral health treatment centers, healthcare providers, and integrated health systems a way to accurately identify individuals at risk for SUD and engage with them early on to personalize treatment plans and provide better outcomes.

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What I Wish I Had Known

Safety in healthcare has undergone nothing short of a revolution. Having spent years navigating these complexities, I’ve learned a few things—often the hard way—that I would impart to my younger self, who created the safety program at Brigham and Women’s many years ago.

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