Using Text Messaging to Improve Patient-Reported Outcomes

Patient-reported outcomes have taken on increased importance as providers seek greater insights into the real-life impact of their treatments and services. When successful, these efforts can decrease the need for additional, expensive, and avoidable treatments and services.

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Will This Summer Be Telehealth’s Last Stand?

But the six-month extension isn’t making things any easier for healthcare execs looking to plot long-term strategies. And while supporters are taking heart in the fact that Congress has consistently kept these programs in view, they also know that the cycle of kicking the can down the road has to end.

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Improving the Call Center Interaction Experience for Patients

It’s a common thread in modern medicine: patients struggle to get care they need in a timely manner because they can’t reach their physicians. As we look for ways to improve communication between patient and provider, is there room for automation to pave the path between the two?

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GenAI and Patient Choice: A New Era of Informed Healthcare

Informed choice, unlike informed consent, considers a given patient’s values and preferences in their care/treatment decisions. By better informing patients of their options leveraging emerging technology, healthcare organizations can begin to trim unnecessary spending and improve healthcare experiences to help achieve the triple aim of healthcare.

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