How Healthcare Telemarketers Can Effectively Communicate and Maintain Compliance During a Pandemic
Often, a healthcare telemarketer’s biggest challenge is ensuring effective communication in an environment where spam calls are prevalent. Robocallers are thriving on the large number of people working from home. Many impersonate the IRS and health insurance companies in an attempt to collect funds. This leaves patients feeling wary of healthcare telemarketers, and many often refrain from answering the phone entirely, especially when calls reflect no caller identification.
Coronavirus Vaccination: 4 Best Practices for Communicating With Patients
With the COVID-19 pandemic raging across the country, vaccination is a key implement in the public health toolbox. Vaccination is widely viewed as essential to controlling the coronavirus through herd immunity, which occurs when a large proportion of a population develops resistance to an infection.
CMS Home-Based Hospital Care Waiver Called ‘Enormous Step Forward’
In November, CMS announced the creation of the Acute Hospital Care At Home program during the coronavirus public health emergency to help health systems and hospital increase care capacity during the pandemic. Six healthcare organizations were designated as the first participants in the Acute Hospital Care At Home program, including Boston-based Brigham Health.
PSQH: The Podcast Episode 19 – Providing Behavioral Health Services During a Pandemic
On episode 19 of PSQH: The Podcast, Dr. Nishi Rawat, senior vice president, Appriss Health and co-founder of Openbeds, talks about the impact the pandemic has had on behavioral healthcare services.
CMS Offers Strategies for Mitigating Behavioral Health Challenges During a Pandemic
The Quality, Safety & Oversight Group (QSO) memo QSO-21-07-Psych Hospital, PRTF & ICF/IID, “COVID-19 Infection Control for Psychiatric and Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICFs/IID),” was sent to CMS regional offices and state agencies on December 17, 2020.
AAAHC Issues COVID-19 Risk Prevention Guidelines
Following guidelines from the Centers for Disease Control and Prevention (CDC), the Accreditation Association for Ambulatory Health Care (AAAHC) has released recommendations to help organizations safely navigate the evolving stages of the COVID-19 pandemic, with an emphasis on steps to identify, isolate, and inform.
How Patient Matching Can Help Eliminate COVID-19 Disparities in Care
During the first months of the pandemic, these breakdowns in data capture prevented officials from directing lifesaving resources to populations most at need during a public health crisis, such as people who lack stable housing, certain racial and ethnic groups, and those who live in high-risk ZIP codes.
ECRI Provides Lessons Learned on COVID-19 Vaccine Rollout
The vaccines are extremely sensitive to temperature. In addition, they will come in multi-dose vials that must be diluted and then slowly mixed by inverting the bottle back and forth, according to manufacturer’s instructions.
Hospitals Scramble to Prioritize Which Workers Are First for COVID Shots
Even as the federal Food and Drug Administration engaged in intense deliberations ahead of Friday’s authorization of the Pfizer and BioNTech COVID vaccine, and days before the initial 6.4 million doses were to be released, hospitals across the country have been grappling with how to distribute the first scarce shots.
Discuss Mandatory COVID-19 Vaccinations Carefully
May an employer covered by the ADA [Americans with Disabilities Act] and Title VII of the Civil Rights Act of 1964 compel all of its employees to take the influenza vaccine regardless of their medical conditions or their religious beliefs during a pandemic? Quick answer: No.