News: The Chief Experience Officer: An Emerging & Critical Role

Jason A. Wolf, PhD
President, The Beryl Institute
Dan Prince
Founder and president, Catalyst Healthcare Research

Through the voices of 15 patient experience leaders, this report from The Beryl Institute explores the growing role of Chief Experience Officer (CXO), which encompasses a broad portfolio of resources and services fundamental to the patient and family experience. If an organization aspires to excellence in the patient and family experience, the role of CXO must be part of its senior leadership. The report may be ordered from The Beryl Institute at https://theberylinstitute.site-ym.com.

The Beryl Institute offers other publications on topics including physician burnout, patient and family advisory councils, and organizational culture. In 2013, the Institute published Voices of Patients and Families: Partners in Improving Patient Experience, which was previewed by the author, Jason Wolf, in an article for Patient Safety & Quality Healthcare, available at http://psqh.com/patients-and-families-key-partners-in-improving-patient-experience.