Leveraging Call Centers for Better Patient Care

Organizations can take advantage of patient/member interactions to drive better results by taking care of important but routine additional interactions, notes Patty Hayward, GM of healthcare and life sciences with Talkdesk. 

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Telling a Better Care Story with Health Risk Assessments

Unlock Health has designed its Substance Abuse HRA, an online health risk assessment, to enable behavioral health treatment centers, healthcare providers, and integrated health systems a way to accurately identify individuals at risk for SUD and engage with them early on to personalize treatment plans and provide better outcomes.

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What I Wish I Had Known

Safety in healthcare has undergone nothing short of a revolution. Having spent years navigating these complexities, I’ve learned a few things—often the hard way—that I would impart to my younger self, who created the safety program at Brigham and Women’s many years ago.

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The Future of AI In Healthcare Is Not a Zero-Sum Game

The idea of “an AI arms race” between payers and providers toward a more efficient future is troubling in its own right. It adds to the perception of the future of artificial intelligence in healthcare as a zero-sum game, with health insurance companies on one side and clinicians on the other. 

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Five Strategies to Mitigate Cyber Risks

As regulatory bodies discuss what minimum cybersecurity requirements should be implemented, there are many actions hospitals and health systems can take to reduce exposure and limit liability proactively. Here are five of them.

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Telehealth and Remote Monitoring: Shaping the Future of Patient Care

Few people fully understand or appreciate how telehealth defines the care landscape today. It’s even more unknown how telehealth will shape the future of healthcare. This article aims to put it all into perspective with an overview of the current state of telehealth, its benefits, and the technological innovations driving its growth.

Few people fully understand or appreciate how telehealth defines the care landscape today. It’s even more unknown how telehealth will shape the future of healthcare. This article aims to put it all into perspective with an overview of the current state of telehealth, its benefits, and the technological innovations driving its growth.

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