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Care New England / Vice President (VP) of Quality / Posted: 11-18-13

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What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

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April 9–11
Creating a Culture of Patient Safety
Virginia Mason Institute
Seattle, Washington

Join Virginia Mason Institute for this 2.5-day workshop and learn how to accelerate your safety efforts using lean methods. Assess your own organization’s readiness and practice simulations that turn uncomfortable team dynamics into patient-centered communication. Explore best practices that establish reliable systems, nurture staff engagement and lower risks for patients.

For more information please visit http://www.virginiamasoninstitute.org/creating-a-culture-of-patient-safety

patient safety news
Audiopoint, a leading provider of innovative voice data solutions, today announced the availability of NotifierRx®, its new suite of automated patient management services.
Citing need to improve standards of care, Audiopoint launches NotifierRx service to reduce costly patient readmissions.

Bethesda, MD, September 1st, 2009 — Audiopoint, a leading provider of innovative voice data solutions, today announced the availability of NotifierRx®, its new suite of automated patient management services. NotifierRx will help hospitals improve standards of care and reduce expensive patient readmissions by automating outpatient follow-up with interactive voice-controlled services.
 
NotifierRx facilitates on-going communication and follow-up with patients on a pre-defined, automated schedule. Using NotifierRx, patients receive a series of personalized reminders and queries, and simply provide spoken responses. These responses are automatically captured via Audiopoint’s Automatic Speech Recognition (ASR) technology. NotifierRx makes it easy for patients to provide timely information while enabling hospital staff to monitor important measures of the recovery process.

“No matter which side of the health care reform debate you’re on, there’s no argument that improving standards of care and reducing patient readmissions is good for everyone” observed Brian Lichorowic, CEO of Audiopoint. “We developed NotifierRx to help hospitals improve standards of care by extending close patient monitoring in the critical recovery period post-discharge. This not only improves the overall experience for patients, but greatly reduces costs by minimizing patient readmissions.”
 
About NotifierRx
NotifierRx is an interactive Internet-based solution that uses ASR technology to turn any telephone — cell or landline — into a virtual computer terminal for delivering patient education, posing post-treatment follow-up questions and capturing the patient’s verbal responses. Patients’ responses are integrated with their medical records to increase accountability for the hospital.

“With NotifierRx, medical personnel can rapidly spot problems with patient compliance, triggering additional patient recommendations, notifications of assessment updates, and even automatic scheduling and rescheduling if a patient is not recovering as expected,” added Lichorowic. “Because it provides real-time insight into patient status, NotifierRx can also alert medical personnel immediately if a patient should need to be readmitted to avert a medical emergency.”

NotifierRx tracks relevant patient data and displays it in a variety of ways, including via sustained readings, alerts and thresholds. It can also screen patient populations for individuals who would benefit from an intervention or need special follow-up.

NotifierRx requires no special hardware or equipment; it’s readily accessible to anyone with a telephone. This makes it ideal for improving outpatient monitoring to improve care and reduce hospital readmissions, as well as perfectly suited for other medical monitoring applications, such as supporting post-market studies for drug research, disabled veteran support programs and ensuring that people with chronic diseases adhere to prescribed regimens.

NotifierRx runs on a strictly controlled private and secure framework to protect hospital and patient confidentiality.

About Audiopoint
Audiopoint is a leading provider of innovative voice data services and solutions for consumer-oriented businesses, offering design, development and deployment of large scale Automatic Speech Recognition (ASR) software and services, voice-enabled marketing and call center automation. Audiopoint delivers voice-enabled applications to provide access to information and the Internet for millions of people, including the visually-impaired, using spoken commands with its Voice Terminal Service. Founded in 1998, Audiopoint launched the industry's first voice portal in 1999 and now has long-term partnerships with numerous Fortune 500 companies to provide advanced applications for mobility access. Audiopoint is a privately held company based in Rockville, Maryland with executive and R&D offices in Middleburg, Virginia. For more information, visit www.audiopoint.net.

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ABQAURP American Society for Quality American Society for Quality Healthcare Division Consumers Advancing Patient Safety
EMPSF Institute for Safe Medical Practices
           
Medically Induced Trauma Support Services (MITSS) Medication Safety Officers Society NPSF Partnership for Patient Safety Society to Improve Diagnosis in Medicine