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Care New England / Vice President (VP) of Quality / Posted: 11-18-13




What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

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April 9–11
Creating a Culture of Patient Safety
Virginia Mason Institute
Seattle, Washington

Join Virginia Mason Institute for this 2.5-day workshop and learn how to accelerate your safety efforts using lean methods. Assess your own organization’s readiness and practice simulations that turn uncomfortable team dynamics into patient-centered communication. Explore best practices that establish reliable systems, nurture staff engagement and lower risks for patients.

For more information please visit

patient safety news

Singlewire Software, developer of innovative voice applications centered around secure, fast, and reliable mass notification, announced the release of InformaCast version 8.1.
Singlewire Software, developer of innovative voice applications centered around secure, fast, and reliable mass notification, announced the release of InformaCast version 8.1.

The addition of new functionality for message confirmation and confirmation-statistics tracking tops the list of improvements. Message confirmation enables users to confirm the receipt of certain messages and escalate messages to new recipients if confirmation settings aren’t met. Statistics of messages configured with confirmation can show many different responses, including an overview of when a message was sent, how many confirmations have been received, and what response was chosen, among other statistics.

“InformaCast 8.1 with message confirmation allows someone to respond to a broadcast notification with an ‘I’ve got it!’” states Ken Bywaters, executive vice-president of product development at Singlewire Software. “Organizations can use this to let people know when a guest or patient has arrived, when a room needs to be turned, or if response is needed for an emergency situation.”

Singlewire InformaCast is a full-featured, network-based mass notification, emergency communication, and overhead paging system that allows users to simultaneously send an audio and/or text message to a variety of endpoints including IP speakers, Cisco IP phones, overhead paging systems, computer desktops, digital signage, SMS text, social media sites, and more.

The InformaCast platform for mass notification and emergency communication was developed in the weeks following the 9/11 attacks to evacuate federal buildings within 15 minutes. Over 3,000 organizations in 45 countries have implemented InformaCast as their notification and overhead paging system.


ABQAURP American Society for Quality American Society for Quality Healthcare Division Consumers Advancing Patient Safety
EMPSF Institute for Safe Medical Practices
Medically Induced Trauma Support Services (MITSS) Medication Safety Officers Society NPSF Partnership for Patient Safety Society to Improve Diagnosis in Medicine