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Tuesday, June 17 2014
1:00 PM - 3:00 PM EDT

The Building Blocks for Population Health Management: Real-Time Clinical Surveillance and Clinical Performance Benchmarking

Fiona McNaughton, Dir. Product Management, Truven Health AnalyticsPresenter: Fiona McNaughton, Dir. Product Management,
Truven Health Analytics

Registration URL:
https://attendee.gotowebinar.com/register/2723592914253652482

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What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

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Denver—America is getting heavier, and as the population grows and ages, healthcare facilities and their staffs must be able to accommodate heavier patients – and a heavier workforce. Lockton recommends a series of steps to help healthcare workers who serve bariatric patients stay healthy and improve the care they provide.

Denver—America is getting heavier, and as the population grows and ages, healthcare facilities and their staffs must be able to accommodate heavier patients – and a heavier workforce. Lockton recommends a series of steps to help healthcare workers who serve bariatric patients stay healthy and improve the care they provide.

According to the Centers for Disease Control and Prevention, approximately 74 percent of the adult U.S. population age 20 years and older is either overweight or obese, and that percentage is expected to increase. The new Lockton report, “Ten Safety Steps to Enhance Bariatric Patient Care,” suggests ways for organizations can adjust to accommodate a heavier population. Lockton is the world’s largest privately held insurance broker and a leading safety and risk management advisor to healthcare providers.

Said Lockton’s Lori Severson, co-author of the report, “Training employees how to lift and move heavier patients and how to communicate respectfully with them are vitally important skills.”

The report also recommends incorporating bariatric design guidelines from the Facility Guidelines Institute (GFI) and incorporating state-of-the-art lifts, for example.

Healthcare organizations that adopt these suggestions will differentiate themselves in the healthcare marketplace, distinguishing themselves as the experts on providing dignified care to bariatric patients.
The report is written by Lori Severson, Lockton loss control consultant, and Dr. Ian Chuang, M.D., Lockton medical director. The American Society of Safety Engineers recently honored Severson as its Healthcare Practice Specialty Safety Professional of the Year in 2011.

“Healthcare facilities can define themselves as experts in providing dignified bariatric care, and this can mean greater customer satisfaction, efficiency, profitability, and professional standing,” said Dr. Chuang.

About Lockton
More than 4,100 professionals at Lockton provide more than 15,000 clients around the world with insurance, benefits, and risk management services, offering an uncommon level of client service. From its founding in 1966 in Kansas City, Missouri, Lockton has grown to become the largest privately held insurance broker in the world and 9th largest overall. Independent researcher Greenwich Associates awarded Lockton its 2011 Service Excellence Award for risk management for large companies. For three consecutive years, Business Insurance has recognized Lockton as a “Best Place to Work in Insurance.” www.lockton.com.

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ABQAURP American Society for Quality American Society for Quality Healthcare Division Consumers Advancing Patient Safety
EMPSF Institute for Safe Medical Practices
           
Medically Induced Trauma Support Services (MITSS) Medication Safety Officers Society NPSF Partnership for Patient Safety Society to Improve Diagnosis in Medicine