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Care New England / Vice President (VP) of Quality / Posted: 11-18-13

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What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

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April 9–11
Creating a Culture of Patient Safety
Virginia Mason Institute
Seattle, Washington

Join Virginia Mason Institute for this 2.5-day workshop and learn how to accelerate your safety efforts using lean methods. Assess your own organization’s readiness and practice simulations that turn uncomfortable team dynamics into patient-centered communication. Explore best practices that establish reliable systems, nurture staff engagement and lower risks for patients.

For more information please visit http://www.virginiamasoninstitute.org/creating-a-culture-of-patient-safety

patient safety news

Florham Park, New Jersey—Nestlé Health Science unveiled its pediatric closed system formulas with the new SpikeRight® PLUS port at the annual American Society for Parenteral and Enteral Nutrition’s (A.S.P.E.N.) Clinical Nutrition Week meeting held in Orlando in January. The introduction marks a significant step in supporting the provision of safe enteral (tube) feeding.


Florham Park, New Jersey—Nestlé Health Science unveiled its pediatric closed system formulas with the new SpikeRight® PLUS port at the annual American Society for Parenteral and Enteral Nutrition’s (A.S.P.E.N.) Clinical Nutrition Week meeting held in Orlando in January. The introduction marks a significant step in supporting the provision of safe enteral (tube) feeding.

Enteral tubing misconnections, where feeding solutions are wrongly administered through intravenous (IV) tubing or other non-enteral systems, have been a concern for nearly thirty years. Most commonly occurring in intensive care settings, where patients have multiple types of tubing connections, an enteral tubing misconnection can result in catastrophic complications and possibly death.

To help address this issue, Nestlé Health Science introduced its original SpikeRight® design in the U.S. in 2008. The company’s unique design reduces the risk of proximal end (the end closest to the nutrition container) tubing misconnections. Now the next-generation design, the SpikeRight® PLUS enteral connection system, helps to further reduce the risk of tubing misconnections through its PLUS (+) shape which is specifically designed to be incompatible with IV tubing sets, IV solution bags, and other types of non-enteral connectors. Click here to view a brief video about SpikeRight® PLUS and its unique design benefits for patients.

“Misconnections remain a serious risk to patients, despite the best intentions of healthcare professionals and hospitals, unless we engineer a system with safety stops,” said Debora Simmons, PhD RN CCNS, Executive Operations Director at University of Texas School of Biomedical Informatics. “The SpikeRight® PLUS design is a welcomed and important safety advance in improving the quality of care for all patients.”

Currently, the SpikeRight® PLUS system is available for pediatric tube feeding products. Additional Nestlé Health Science products with the SpikeRight® PLUS port will be available in North America in the coming months.

The issue of tubing misconnections is a global concern. Currently, the International Organization for Standardization (ISO) is working together with government and industry representatives, including Nestlé Health Science, to bring a global standard for enteral nutrition connections to the marketplace. The SpikeRight® PLUS design has been proposed as the sole industry standard for the proximal end and will undergo additional usability testing this month. A final standard is expected by 2014.

“We are extremely proud to have the new SpikeRight® PLUS system available for our pediatric patients,” said David Yates, North American Region Head for the company’s Nestlé HealthCare Nutrition business. “As a leader in safety innovation, we are committed to offering the latest technology and look forward to working with industry partners, hospitals and other healthcare facilities to help ensure the safety of their patients.”

Since the initial U.S. introduction of the SpikeRight® system in 2008, Nestlé Health Science has made available the design to other manufacturers royalty free and will continue to do so with the SpikeRight® PLUS design. The company has also championed patient safety through education and three hospital-based safety campaigns done in partnership with A.S.P.E.N. The initial campaign, Be A.L.E.R.T., was introduced in 2009 and featured a bedside poster to remind healthcare professionals about the necessary steps to take for safe enteral feeding. The next two campaigns expanded this safety effort to include safe enteral medication delivery (Be A.W.A.R.E., 2010) and specific patient populations such as pediatrics (Be R.E.A.D.Y., 2011), with more than 60,000 posters distributed to hospitals nationwide.

To learn more about the availability of other products in the SpikeRight® PLUS system or find more information on the BE A.L.E.R.T., BE A.W.A.R.E. and BE R.E.A.D.Y. campaigns, visit www.nestlenutrition.com/us.

About Nestlé
Nestlé Health Science, through its Nestlé HealthCare Nutrition business, offers nutritional solutions for people with specific dietary needs related to illnesses, disease states or the special challenges of different life stages. Nestlé Health Science, a wholly owned subsidiary of Nestlé S.A., became operational on January 1, 2011 and has worldwide headquarters in Lutry, Switzerland.

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