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Care New England / Vice President (VP) of Quality / Posted: 11-18-13

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What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

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SPONSORED EVENT LISTINGS

April 9–11
Creating a Culture of Patient Safety
Virginia Mason Institute
Seattle, Washington

Join Virginia Mason Institute for this 2.5-day workshop and learn how to accelerate your safety efforts using lean methods. Assess your own organization’s readiness and practice simulations that turn uncomfortable team dynamics into patient-centered communication. Explore best practices that establish reliable systems, nurture staff engagement and lower risks for patients.

For more information please visit http://www.virginiamasoninstitute.org/creating-a-culture-of-patient-safety

patient safety news

Mastering Precepting: A Nurse’s Handbook for Success s written specifically as a guidebook for nurses who are preceptors, who are thinking of becoming preceptors or those who supervise preceptors.

A great clinical nurse automatically makes a good preceptor, right?

Wrong, according to Beth Ulrich, EdD, RN, FACHE, FAAN, and author of Mastering Precepting: A Nurse’s Handbook for Success.

The book, published by the Honor Society of Nursing, Sigma Theta Tau International (STTI), is written specifically as a guidebook for nurses who are preceptors, who are thinking of becoming preceptors or those who supervise preceptors.

A comprehensive compilation of knowledge and resources, Mastering Precepting includes content such as:

  • In depth definitions of the preceptor’s role
  • Strategies for effective precepting
  • Competence, critical thinking, clinical judgment and confidence
  • Precepting specific demographics and populations
  • Assessing and addressing preceptee behavior and motivation
  • A chapter for managers on selecting, supporting and sustaining preceptors
  • Practicing self-care to prevent burnout

In addition to the book, Dr. Ulrich has developed a companion website, www.RNPreceptor.com, which provides additional resources and a forum to connect preceptors from around the world.

“This book is a survival guide,” says Dr. Ulrich. “It is a resource for preceptors from two perspectives – the knowledge they need to become competent preceptors and the knowledge they need to precept others.”

Mastering Precepting: A Nurse’s Handbook for Success By Beth Ulrich, EdD, RN, FACHE, FAAN?
Published by the Honor Society of Nursing, Sigma Theta Tau International?
ISBN-13: 9781935476597
?Price: US $39.95? Trade paperback, 320 pages?
Available at www.nursingknowledge.org/STTIbooks

About the Author
Beth Ulrich, EdD, RN, FACHE, FAAN, is a nationally recognized thought leader, known for her research studying nursing work environments and the experiences of new nurses as they transition into the workforce. She has extensive experience as a health care executive, educator and researcher. She currently serves as the vice president of hospital services for CAE Healthcare (formerly METI), a world leader in human patient simulation, and as editor of the Nephrology Nursing Journal. Dr. Ulrich has been a co-investigator on a series of national nursing workforce and work environment studies and two studies of critical care nurse work environments conducted with the American Association of Critical-Care Nurses. She resides in Houston, Texas.

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ABQAURP American Society for Quality American Society for Quality Healthcare Division Consumers Advancing Patient Safety
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Medically Induced Trauma Support Services (MITSS) Medication Safety Officers Society NPSF Partnership for Patient Safety Society to Improve Diagnosis in Medicine