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Care New England / Vice President (VP) of Quality / Posted: 11-18-13

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What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

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April 9–11
Creating a Culture of Patient Safety
Virginia Mason Institute
Seattle, Washington

Join Virginia Mason Institute for this 2.5-day workshop and learn how to accelerate your safety efforts using lean methods. Assess your own organization’s readiness and practice simulations that turn uncomfortable team dynamics into patient-centered communication. Explore best practices that establish reliable systems, nurture staff engagement and lower risks for patients.

For more information please visit http://www.virginiamasoninstitute.org/creating-a-culture-of-patient-safety

patient safety news

Pittsburgh—TeleTracking Technologies announced release of its Capacity Management Suite™ system version 2.3, which allows users to control core patient flow automation functions from an Apple® iPad®, streamline sign-on protocol for faster login, and speed responses to unexpected spills.

Pittsburgh—TeleTracking Technologies announced release of its Capacity Management Suite™ system version 2.3, which allows users to control core patient flow automation functions from an Apple® iPad®, streamline sign-on protocol for faster login, and speed responses to unexpected spills.

The Capacity Management Suite system version 2.3, the latest version of the industry's leading patient flow software, is available immediately to all current clients on TeleTracking's XT platform. Some of the key enhancements include:

Apple iPad access to TeleTracking's PreAdmitTracking® and PatientTracking Portal applications, enabling caregivers to remotely review and update TeleTracking's popular electronic bedboard® and perform several other commonly used functions.

A Single Sign-On feature which permits faster authenticated login to the Capacity Management Suite system, saving time and increasing efficiency for users.

A "Spill Clean" feature through TeleTracking's BedTracking® application which alerts EVS personnel about time-consuming spills and provides data on clean-up performance.

Notification Enhancements which allow users to create and send group notifications from within the Capacity Management Suite system.

"We are constantly listening to our clients and the market," said Jason Baim, vice president of product management. "This release reflects our commitment to supporting the latest in mobile technology with iPad® compatibility and to innovation which improves all hospital operations critical to patient throughput, efficiency and performance measurement."

"With over 1,850 solutions at more than 850 acute care hospitals, including many of the largest and most advanced in the world, " Baim said, "we have the largest client base in the patient flow industry, allowing us to always stay at the forefront of changing client needs."

About TeleTracking
For more than two decades, TeleTracking Technologies, the world leader in automated patient flow, has applied proven principles of logistics management to hospitals and health systems to enhance patient care, improve financial performance and gain competitive advantage. Its industry-leading software and consulting services create an enterprise-wide platform that connects patient flow to patient care for better outcomes. TeleTracking solutions reduce overcrowding, cut costs, generate revenue, fight the spread of infection, manage assets, accelerate patient transfers and provide a wealth of data for continual operational improvement and business development. For more information visit www.teletracking.com or contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. .

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ABQAURP American Society for Quality American Society for Quality Healthcare Division Consumers Advancing Patient Safety
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