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An IC Check-Up

patient safety webinarPlease register for Strategies to Manage Hospital Acquired Conditions Reporting in an ACA World - An IC Check-Up on Sept 9th, 2014 1:00 PM CDT at:

With the August 1 Final Rule announcement by CMS, it’s time we had an Infection Control check-up from our IC expert, Brian Foy.

Brian will explain recent changes to Federal rules and its impacts on everyday IC preventionists. Then, the team will outline some of the experienced and expected challenges faced by industry partners and their solutions.

More information on Strategies to Manage Hospital Acquired Conditions Reporting in an ACA World - An IC Check-Up...






What Early CG-CAHPS Results and Data Are Telling Us

patient safety white paper What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

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patient safety news

Monterey, California—To provide healthcare organizations nationwide a place to stay informed with information related to language access in healthcare, Language Line Services has launched a new all-in-one, multi-device online portal.

Monterey, California—To provide healthcare organizations nationwide a place to stay informed with information related to language access in healthcare, Language Line Services has launched a new all-in-one, multi-device online portal (

Language Line Services, the global leader in interpretation and translation services, is enabling access to healthcare providers to aid in the support of effective communication between healthcare providers and limited English proficient (LEP) patients.

New regulatory requirements for patient-centered and effective communication from The Joint Commission require hospitals to ensure programs and policies are in place to mitigate risks to patient safety.

Medical professionals can now manage important tasks including access to professional interpreters, translation of vital medical documents, localization ("translating" Web content), cultural sensitivity training, legal compliance, language proficiency testing and a myriad of other tools and resources through this portal.

"This will be the only language access portal I will need," said Louise Behiel, Manager of Interpretation and Translation Services for Alberta Health Services. "What this site does is speak directly to healthcare professionals in an extremely organized way. It's great to be able to go to one place and click one button. It's intuitive, and you can even access the portal from your smartphone or tablet computer."

With over 20 million over-the-phone interpreting calls taken in 2011 alone, Language Line Services is the global leader in language solutions and has been the "first-responder" to the healthcare community often struggling with the needs of an increasingly diverse patient population.

The country's ethnic minorities are projected to become the majority by 2050, according to the Pew Research Center, and the U.S. population is expected to swell to 438 million over the next 40 years with immigrants driving 82 percent of the growth.

"Language Line Services has grown during the past 30 years as the no. 1 language access provider in the healthcare, insurance, government and emergency responders' economic sectors. It's clear that each one of these industries has its own set of regulatory requirements and other unique needs. With that in mind, this new portal is the first of multiple sector-specific portals that Language Line Services will be launching to support this evolving need," said Louis F. Provenzano, Jr., president and CEO of Language Line Services.

"There is a proven and direct correlation between effective, quality communication and high patient-satisfaction scores that can give hospitals a competitive edge as well as reduce malpractice claims and adverse patient outcomes," Provenzano said.

"We are always on the front lines in our field leading the drive for quality standards to eliminate communication gaps between healthcare providers and the communities for which they serve. This new portal will become the nation's main center for information on language access in healthcare, empowering hospitals with comprehensive tools and making it even easier for them to get the assistance they need," Provenzano added.

As clinicians increasingly use mobile devices such as iPads and smartphones, the portal can seamlessly integrate into existing internal systems. The site is designed to increase efficiency and productivity by providing service access from any location, and through virtually any device. Users are able to submit requests for reports, data, metrics, and training information from one centralized point.

"This proactive tool for healthcare providers only reinforces Language Line Services' position as the industry leader," said Terry August, Director of Marketing for the Healthcare Association of New York State (HANYS). "A phenomenal job has been done capturing the regulatory information related to language access requirements and promises to be a helpful resource for busy healthcare staff."

For more information, visit

About Language Line Services
Language Line Services, the global leader in telephone interpreting and language solutions, serves clients in government, healthcare, telecommunications, financial services, utilities, insurance and many other industries by quickly connecting them to their customers, patients and sales prospects in more than 170 spoken languages as well as American Sign Language (ASL) and Mexican Sign Language (LSM). Language Line Services is recognized as a trusted partner to thousands of public and private organizations throughout the United States, Canada and the United Kingdom, providing easy access to the industry's fastest language interpreting service at highly competitive rates.


ABQAURP American Society for Quality American Society for Quality Healthcare Division Consumers Advancing Patient Safety
EMPSF Institute for Safe Medical Practices
Medically Induced Trauma Support Services (MITSS) Medication Safety Officers Society NPSF Partnership for Patient Safety Society to Improve Diagnosis in Medicine