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Care New England / Vice President (VP) of Quality / Posted: 11-18-13

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What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

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April 9–11
Creating a Culture of Patient Safety
Virginia Mason Institute
Seattle, Washington

Join Virginia Mason Institute for this 2.5-day workshop and learn how to accelerate your safety efforts using lean methods. Assess your own organization’s readiness and practice simulations that turn uncomfortable team dynamics into patient-centered communication. Explore best practices that establish reliable systems, nurture staff engagement and lower risks for patients.

For more information please visit http://www.virginiamasoninstitute.org/creating-a-culture-of-patient-safety

patient safety news

Orem, Utah—An estimated 10 to 15 percent of the healthcare market is currently utilizing a real-time location system (RTLS) solution. Some providers may initially view RTLS as a specialty investment that is only helpful at certain types of organizations.

Orem, Utah—An estimated 10 to 15 percent of the healthcare market is currently utilizing a real-time location system (RTLS) solution. Some providers may initially view RTLS as a specialty investment that is only helpful at certain types of organizations. However, the KLAS Real-Time Location Systems (RTLS) 2011: Maximizing the ROI study finds that 95 percent of responding organizations (ranging from facilities with 25 beds to large IDNs with thousands of beds) that use RTLS cite operational efficiency gains.

More than 150 organizations shared their RTLS experiences-outlining differences in depth/breadth of deployment and vendor performance. Respondents in this study shared their experiences working with AeroScout, Awarepoint, Ekahau, GE, Intelligent InSites, Radianse, and Versus. An update on the RTLS solutions offered by CenTrak, Cerner, Hill-Rom, Sonitor, and TeleTracking is also provided.

"Providers using RTLS solutions reported finding success when automating the monitoring of refrigerator temperatures; tracking assets, patients, or staff members; assessing hand-hygiene compliance; and engaging in a variety of other uses. However, not all RTLS deployments are created equal," said report author Steve VanWagenen. "Much of a facility's success with RTLS depends on the breadth of the deployment, the variety of ways RTLS is being used, and the level of integration between RTLS and other solutions."

Customer satisfaction scores related to contracting, implementation, product quality, support, and overall vendor relationship highlight some of the key vendor strengths and weaknesses. Some of the key differentiators are total cost of ownership, reporting/analytics tools, and depth of use. Providers also shared the lessons they have learned while deploying RTLS and what they would do differently if given the chance to start fresh. The biggest lessons learned? Adjust staff workflow to incorporate RTLS use, build organizational awareness of the many RTLS-use cases, and strengthen RTLS infrastructure before the go live to improve adoption and maximize the ROI.?

To learn more about the RTLSmarket, healthcare providers can access the report Real-Time Location Systems (RTLS) 2011: Maximizing the ROI online: www.KLASresearch.com/reports.

About KLAS
KLAS is a research firm specializing in monitoring and reporting on the performance of healthcare vendors. KLAS' mission is to improve delivery by independently measuring vendor performance for the benefit of our healthcare provider partners, consultants, investors, and vendors. Working together with executives from more than 4500 hospitals and more than 2500 clinics, KLAS delivers timely reports, trends, and statistics that provide a solid overview of vendor performance in the industry. KLAS measures performance of software, professional services, medical equipment, and infrastructure vendors. For more information, www.KLASresearch.com. Follow KLAS on Twitter at www.twitter.com/KLASresearch.


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ABQAURP American Society for Quality American Society for Quality Healthcare Division Consumers Advancing Patient Safety
EMPSF Institute for Safe Medical Practices
           
Medically Induced Trauma Support Services (MITSS) Medication Safety Officers Society NPSF Partnership for Patient Safety Society to Improve Diagnosis in Medicine