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Care New England / Vice President (VP) of Quality / Posted: 11-18-13

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What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

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April 9–11
Creating a Culture of Patient Safety
Virginia Mason Institute
Seattle, Washington

Join Virginia Mason Institute for this 2.5-day workshop and learn how to accelerate your safety efforts using lean methods. Assess your own organization’s readiness and practice simulations that turn uncomfortable team dynamics into patient-centered communication. Explore best practices that establish reliable systems, nurture staff engagement and lower risks for patients.

For more information please visit http://www.virginiamasoninstitute.org/creating-a-culture-of-patient-safety

patient safety news

New Orleans—With new EMR infrastructure under their heels and tightening budgets under their belts, providers are looking to new clinical decision support (CDS) tools to give better—not more—healthcare. But do CDS tools deliver? For the new KLAS report, Clinical Decision Support 2011: Understanding the Impact, KLAS interviewed 344 providers to rate their CDS tools’ performance and better understand the influence of these new CDS tools on patient care.

New Orleans—With new EMR infrastructure under their heels and tightening budgets under their belts, providers are looking to new clinical decision support (CDS) tools to give better—not more—healthcare. But do CDS tools deliver? For the new KLAS report, Clinical Decision Support 2011: Understanding the Impact, KLAS interviewed 344 providers to rate their CDS tools’ performance and better understand the influence of these new CDS tools on patient care.

KLAS measured levels of impact by asking providers to rate their influence on clinical decisions and standardizing care. Provider response was passionate and, in some cases, polarized. The study found most tools did well in one of these main arenas, but rarely in both.

Clinical Impact by Clinical Decision Support Product
Measured CDS areas included care plans, diagnostic tools, disease reference tools, drug databases, drug reference tools, order sets, and surveillance tools. The study examined vendors such as Cerner, EBSCO, Elsevier, First DataBank, Isabel, Logical Images, Thomson Reuters, Wolters Kluwer, and Zynx.

Respondents say poor integration with clinical workflow is the Achilles heel hindering CDS success. Additionally, many reported issues with alert fatigue—politely describing it as an “overly sensitive mess.”

Though every CDS segment had key struggles, KLAS noted that providers are optimistic about the future as CDS tools increase in workflow integration, usability, and adoption.

To learn more about the CDS market, including the strengths and weaknesses of different CDS solutions, the report Clinical Decision Support 2011: Understanding the Impact is available to healthcare providers online for a significant discount off the standard retail price. Visit www.KLASresearch.com/reports.

About KLAS
KLAS is a research firm specializing in monitoring and reporting on the performance of healthcare vendors. KLAS’ mission is to improve delivery by independently measuring vendor performance for the benefit of our healthcare provider partners, consultants, investors, and vendors. Working together with executives from more than 4500 hospitals and more than 2500 clinics, KLAS delivers timely reports, trends, and statistics that provide a solid overview of vendor performance in the industry. KLAS measures performance of software, professional services, medical equipment, and infrastructure vendors. For more information, go to www.KLASresearch.com or follow on Twitter at www.twitter.com/KLASresearch.

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Medically Induced Trauma Support Services (MITSS) Medication Safety Officers Society NPSF Partnership for Patient Safety Society to Improve Diagnosis in Medicine