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Care New England / Vice President (VP) of Quality / Posted: 11-18-13

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What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

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April 9–11
Creating a Culture of Patient Safety
Virginia Mason Institute
Seattle, Washington

Join Virginia Mason Institute for this 2.5-day workshop and learn how to accelerate your safety efforts using lean methods. Assess your own organization’s readiness and practice simulations that turn uncomfortable team dynamics into patient-centered communication. Explore best practices that establish reliable systems, nurture staff engagement and lower risks for patients.

For more information please visit http://www.virginiamasoninstitute.org/creating-a-culture-of-patient-safety

patient safety news

by Susan Carr

The Institute of Medicine's consensus report, Health IT and Patient Safety: Building Safer Systems for Better Care, gives a realistic, sobering view of the safety implications of electronic medial/health records (EHRs)...


The Institute of Medicine's consensus report, Health IT and Patient Safety: Building Safer Systems for Better Care, gives a realistic, sobering view of the safety implications of electronic medial/health records (EHRs): the technology seems to hold great promise for safety improvement except for when it doesn't. There are serious problems with usability and transparency; there is little data to prove when and how EHRs improve safety; and there is evidence that use of the technology can lead to error and harm. The report is available from the IOM for purchase or free download as a PDF.

The release of the report prompted commentary from bloggers, reporters, and experts. Writing for Medical Connectivity, William Hyman ends his review of the report on a cautionary note: "Health IT is caught in the corn maze of promise vs. usability and hazards. With quality design and thoughtful implementation, the exit may be found before nightfall. Without it, someone is going to have to call 911." Hyman last wrote for PSQH about aviation and patient safety.

Katherine Hobson's Wall Street Journal blog post attracted a number of thoughtful comments.

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