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Care New England / Vice President (VP) of Quality / Posted: 11-18-13




What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

More White Papers...


April 9–11
Creating a Culture of Patient Safety
Virginia Mason Institute
Seattle, Washington

Join Virginia Mason Institute for this 2.5-day workshop and learn how to accelerate your safety efforts using lean methods. Assess your own organization’s readiness and practice simulations that turn uncomfortable team dynamics into patient-centered communication. Explore best practices that establish reliable systems, nurture staff engagement and lower risks for patients.

For more information please visit

patient safety news

IPC The Hospitalist Company, Inc., a leading national hospitalist physician group practice company, announced that it has entered into an agreement with the University of California, San Francisco (UCSF) Division of Hospital Medicine and its Center for the Health Professions to develop a leadership training program for dozens of IPC’s key physician managers.

North Hollywood, California, July 23, 2010 – IPC The Hospitalist Company, Inc. (Nasdaq: IPCM), a leading national hospitalist physician group practice company, announced that it has entered into an agreement with the University of California, San Francisco (UCSF) Division of Hospital Medicine and its Center for the Health Professions to develop a leadership training program for dozens of IPC’s key physician managers. Graduates of this fellowship program, the first of its kind in hospital medicine, will be equipped with the skills to lead change, both within and outside their organization – a skill set that is essential to meeting healthcare’s challenges in an era of reform and breathtaking change.

Adam Singer, MD, chairman and CEO of IPC The Hospitalist Company, commented, “This partnership with one of the nation’s leading academic programs in hospital medicine puts IPC squarely in the forefront of clinical leadership education for hospitalists. Training is the key to creating true alignment between physicians and hospitals, and together with our UCSF partners, we have developed the best leadership training program available to hospitalist leaders. This endeavor is very much in keeping with an entrepreneurial spirit that gives an outsourced practice solution such as IPC a competitive edge in providing leadership to the hospital community in the field of hospital medicine.”

In the first phase of the program, IPC will enroll approximately 40 clinical leaders in the Fellowship program. The enrollees will participate in a variety of learning modalities, including core program seminars, executive coaching sessions, webinars and on-site meetings. In addition to learning core leadership skills, participants will also receive training in quality improvement and patient safety. An important feature of the program is the Quality/Operational Improvement Project. Enrollees will select a key area in their own hospital, and, working with UCSF program mentors, develop and implement a plan to improve it, with measurable results.

Robert Wachter, MD, who coined the term ‘hospitalist’ in the New England Journal of Medicine in 1996 and is the Chief of UCSF’s Division of Hospital Medicine, added, “We must find ways to improve the quality, safety, and efficiency of hospital care and to improve transitions of care. This partnership will help build a cadre of physician-leaders who can do just that. IPC employs more than 1000 hospitalists at hundreds of hospitals around the U.S., so the impact of this program will be vast. Creating a true collaboration between a private hospitalist enterprise and our academic programs is an exciting and inspiring challenge, and we at UCSF are totally committed to its success.” Wachter co-directs the training program, along with fellow UCSF hospitalists Arpana Vidyarthi and Niraj Sehgal, and Ed O’Neil, director of the UCSF Center for the Health Professions and an internationally respected figure in healthcare leadership training.

About IPC The Hospitalist Company, Inc.
IPC The Hospitalist Company, Inc. is a leading physician group practice company focused on the delivery of hospitalist medicine and related facility-based services. IPC's physicians and affiliated providers manage the care of patients in coordination with primary care physicians and specialists. The Company offers its providers the comprehensive training, information technology, and management support systems necessary to improve the quality and reduce the cost of patient care in the facilities it serves. For more information, visit the IPC website at

About UCSF’s Division of Hospital Medicine
The UCSF Division of Hospital Medicine (DHM) is an academic leader in the hospitalist field, the fastest growing specialty in the history of modern medicine. UCSF faculty coined the term ‘hospitalist’, launched the nation’s first hospital medicine residency and fellowship training programs, developed the first hospitalist/palliative care program, and wrote the field’s first textbook. The 50 members of the DHM have won scores of clinical, teaching, research, and leadership awards, including several national awards from the Society of Hospital Medicine, American Hospital Association, and Joint Commission. More information about the division can be found at

About the UCSF Center for the Health Professions
The mission of the UCSF Center for the Health Professions is to transform health care through workforce research and leadership development. Since 1992, the Center has offered solutions-driven approaches to the toughest health care challenges through three areas of focus: Leadership Programs, to empower change agents at every level and within all sectors of the health care system; Research, to understand today's workforce issues and design actionable strategies to solve them; and Consulting Services, to creatively and collaboratively address individual and organizational needs. Learn more about the Center at


ABQAURP American Society for Quality American Society for Quality Healthcare Division Consumers Advancing Patient Safety
EMPSF Institute for Safe Medical Practices
Medically Induced Trauma Support Services (MITSS) Medication Safety Officers Society NPSF Partnership for Patient Safety Society to Improve Diagnosis in Medicine