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Care New England / Vice President (VP) of Quality / Posted: 11-18-13

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What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

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April 9–11
Creating a Culture of Patient Safety
Virginia Mason Institute
Seattle, Washington

Join Virginia Mason Institute for this 2.5-day workshop and learn how to accelerate your safety efforts using lean methods. Assess your own organization’s readiness and practice simulations that turn uncomfortable team dynamics into patient-centered communication. Explore best practices that establish reliable systems, nurture staff engagement and lower risks for patients.

For more information please visit http://www.virginiamasoninstitute.org/creating-a-culture-of-patient-safety

patient safety news

Christiana Care Health System's health care workers are participating in a major study to determine if wearing gowns and gloves for all patient care in one unit will reduce health care-acquired infections. Christiana Care is one of only 20 academic medical centers nationwide participating in the Benefits of Universal Gown and Gloving, a $5.7 million study supported by the federal Centers for Disease Control and Prevention (CDC), the Agency for Health Care Research and Quality (AHRQ) and the Joint Commission.

Christiana Care Health System's health care workers are participating in a major study to determine if wearing gowns and gloves for all patient care in one unit will reduce health care-acquired infections.

Christiana Care is one of only 20 academic medical centers nationwide participating in the Benefits of Universal Gown and Gloving, a $5.7 million study supported by the federal Centers for Disease Control and Prevention (CDC), the Agency for Health Care Research and Quality (AHRQ) and the Joint Commission.

The study is comparing 10 hospital intensive care units that use gowns and gloves for all patients against 10 hospitals using current CDC guidelines for prevention of MRSA (methicillin-resistant Staphylococcus aureus) and VRE (vancomycin-resistant enterococci). The CDC currently recommends gloves and gowns whenever health care workers come into contact with patients who already have been diagnosed with MRSA or VRE infections.

Christiana Hospital's Surgical Critical Care Complex has been selected as one of the 10 intensive care units in which gloves and gowns must be worn by all health care workers and visitors whenever they enter a patient's room. The intervention began in January and will end in September.

"What we're trying to do through this study is find a definitive answer – universal gown and gloving may become the new standard of care, or might have no benefit or might even cause harm," said Marci Drees, M.D., hospital epidemiologist and medical director of infection prevention at Christiana Care. "We are honored to be included in such a prestigious study."

Participation in the study requires a coordinated team approach that touches several components of the hospital, including nursing and medical staff, quality and safety, purchasing, materials management, environmental services and infection prevention.

"Our teams have come together in a coordinated fashion to help make this study a success," Dr. Drees said.

Dr. Drees believes the findings from the study will result in improvements in the U.S. health care system. An estimated one out of every 20 hospitalized patients will contract a hospital-acquired infection, according to the CDC. The CDC estimates that the overall annual direct medical costs due to hospital-acquired infections can be as high as $45 billion.

For more information about Christiana Care, visit www.christianacare.org/whoweare.

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