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Care New England / Vice President (VP) of Quality / Posted: 11-18-13




What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

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April 9–11
Creating a Culture of Patient Safety
Virginia Mason Institute
Seattle, Washington

Join Virginia Mason Institute for this 2.5-day workshop and learn how to accelerate your safety efforts using lean methods. Assess your own organization’s readiness and practice simulations that turn uncomfortable team dynamics into patient-centered communication. Explore best practices that establish reliable systems, nurture staff engagement and lower risks for patients.

For more information please visit

patient safety news

Silver Spring, Maryland—Robert Wood Johnson University Hospital decreased its rates of patient falls by 33 percent and pressure ulcers acquired by patients during a hospital stay by 60 percent over three years.

Silver Spring, Maryland—Robert Wood Johnson University Hospital decreased its rates of patient falls by 33 percent and pressure ulcers acquired by patients during a hospital stay by 60 percent over three years.

The Burke Rehabilitation Hospital increased its percentage of registered nurses with national certification in rehabilitation from 8 percent to 56 percent between 2004 and 2011.

What do they have in common? Both participate in the American Nurses Association’s (ANA)National Database of Nursing Quality Indicators® (NDNQI®), the nation’s most comprehensive database of nursing performance measures. And both were among six hospitals receiving national honors today for achieving outstanding nursing quality.

“The award-winning hospitals recognize the importance of basing their nursing care strategies on data showing what produces the best results for patients,” said ANA President Karen A. Daley, PhD, MPH, RN, FAAN. “They are committed to continuous improvement, outstanding teamwork, effective leadership and evidence-based practices.”

The 2011 NDNQI Award for Outstanding Nursing Quality® honorees were identified from among more than 1,800 hospitals — about one-third of all U.S. hospitals — that report results to the database. The winners are:

  • Robert Wood Johnson University Hospital, New Brunswick, NJ – Academic Medical Center
  • Parkview Whitley Hospital, Columbia City, IN – Community Hospital
  • Poudre Valley Hospital, Fort Collins, CO – Teaching Hospital (5-time winner)
  • Shriners Hospital for Children-Chicago, Chicago, IL – Pediatric Hospital
  • The Burke Rehabilitation Hospital, White Plains, NY – Rehabilitation Hospital
  • Linden Oaks Hospital, Naperville, IL – Psychiatric Hospital

The awards were announced at the ANA Nursing Quality Conference™ in Las Vegas, attended by over 1,100 nursing and health care quality leaders. The award-winners demonstrated superior results and sustained improvement in patient outcomes that are tied to the quality of nursing services and nurse work environment factors. ANA has presented the awards for the last five years.

NDNQI, a program of ANA’s National Center for Nursing Quality® (NCNQ®), tracks a broad range of outcomes that indicate the quality of nursing services, such as hospital-acquired pressure ulcers, patient falls and infections. It also establishes links between patient outcomes and nurse staffing characteristics, such as nursing care hours, education level, certification, and turnover. NDNQI allows nursing units to compare their performance to similar units at hospitals on the community, regional and national levels, and use data to set benchmarks for excellence.


ABQAURP American Society for Quality American Society for Quality Healthcare Division Consumers Advancing Patient Safety
EMPSF Institute for Safe Medical Practices
Medically Induced Trauma Support Services (MITSS) Medication Safety Officers Society NPSF Partnership for Patient Safety Society to Improve Diagnosis in Medicine