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Care New England / Vice President (VP) of Quality / Posted: 11-18-13




What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

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April 9–11
Creating a Culture of Patient Safety
Virginia Mason Institute
Seattle, Washington

Join Virginia Mason Institute for this 2.5-day workshop and learn how to accelerate your safety efforts using lean methods. Assess your own organization’s readiness and practice simulations that turn uncomfortable team dynamics into patient-centered communication. Explore best practices that establish reliable systems, nurture staff engagement and lower risks for patients.

For more information please visit

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NQF is now accepting applications for its 2012 National Quality Healthcare Award. Interested organizations must complete an Intent to Apply and submit it no later than December 22, 2011 to be considered eligible.

November 2, 2011—NQF is now accepting applications for its 2012 National Quality Healthcare Award. Interested organizations must complete an Intent to Apply and submit it no later than December 22, 2011 to be considered eligible.

The National Quality Healthcare Award is presented by NQF annually to an outstanding, quality-driven healthcare organization.

The winner will be nationally recognized as a “quality leader.”

The winning organization will receive professional recognition for achievement as a “quality leader” and will be honored at a gala reception hosted by NQF in 2012. The award recipient will be profiled in Modern Healthcare magazine and will have the opportunity to highlight the award in other industry- and consumer-oriented media and marketing materials.

The award will provide the winner an opportunity to serve as a role model to promote system-level redesign and diffusion of best practices to others in the industry.

The winning organization will be featured in a webinar providing an opportunity to share best practices and help create a body of knowledge that will be accessible to all healthcare executives to replicate in their organizations.

2012 Application Information
The application period for the 2012 National Quality Healthcare Award is November 2, 2011 – January 4, 2012. The award will be presented in a ceremony in September 2012 in Washington, D.C.

Organizations eligible for the award include those that provide direct patient care and publicly report performance data under voluntary or mandated reporting programs. Eligible organizations include integrated health systems, individual hospitals, hospital systems, multispecialty group practices, and chronic care programs. The term “health system” refers to institutions of all sizes that are encouraged to apply.

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The nominations period for jury members is also open. Nominations for the 2012 jury panel are due no later than December 12, 2011.

If you have any questions about the award application or nomination process, please contact Sarah Callahan, senior director, Education at This email address is being protected from spambots. You need JavaScript enabled to view it. or 202-783-1300.


ABQAURP American Society for Quality American Society for Quality Healthcare Division Consumers Advancing Patient Safety
EMPSF Institute for Safe Medical Practices
Medically Induced Trauma Support Services (MITSS) Medication Safety Officers Society NPSF Partnership for Patient Safety Society to Improve Diagnosis in Medicine