Features An Interdisciplinary Approach to Safer Blood Transfusion Mark LaRocco, PhD, D(ABMM); Kathy Brient, MT(ASCP), SBB Conflict Management From the Heart: A Day in the Life of a Medical Ombuds/Mediator Carole S. Houk, JD, LLM; Leigh Ana Amerson, BA

Satisfied Patients Lower Risk and Improve the Bottom Line
John Goodman, BS, MBA; Dianne Ward, BS, MA

TRIUMPH: Best Practices in Inpatient Glucose Monitoring
Mitch Work, MPA, HIMSS

Columns

Editor's Notebook
Blatant Self-promotion
Susan Carr

AHRQ
How Patient-Centered Healthcare Can Improve Quality
Carolyn M. Clancy, MD

Health IT and Quality
Don't Blame It on RHIO
Barry P. Chaiken, MD, FHIMSS

View from the Hill
Will America Waken from Its Deep Sleep on Healthcare?
David W. Roberts, MPA, FHIMSS

Q&A
Holman Anticipates Continued Growth for Hospital Medicine

Quality Improvement
Fix Root Causes with Closed-Loop Corrective Action
William A. Levinson, PE

Point-of-Care Computing
Nurses Point the Way
Gregg Malkary, BA, MS

Departments

Calendar

ABQAURP News