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Care New England / Vice President (VP) of Quality / Posted: 11-18-13




What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

More White Papers...


April 9–11
Creating a Culture of Patient Safety
Virginia Mason Institute
Seattle, Washington

Join Virginia Mason Institute for this 2.5-day workshop and learn how to accelerate your safety efforts using lean methods. Assess your own organization’s readiness and practice simulations that turn uncomfortable team dynamics into patient-centered communication. Explore best practices that establish reliable systems, nurture staff engagement and lower risks for patients.

For more information please visit

patient safety news

Atlanta and Sarasota, Florida—McKesson announced that it has acquired peerVue Inc., an innovative provider of solutions that simplify diagnostic medical imaging workflow, expedite communications for improved quality and efficiency, and support customer efforts to improve patient safety.

Atlanta and Sarasota, Florida—McKesson announced that it has acquired peerVue Inc., an innovative provider of solutions that simplify diagnostic medical imaging workflow, expedite communications for improved quality and efficiency, and support customer efforts to improve patient safety. The acquisition extends McKesson’s portfolio of enterprise imaging and information management systems with highly flexible workflow capabilities that address site-specific needs such as critical results management, peer review and emergency department communication for multiple disciplines.

“peerVue brings world-class capabilities that facilitate care coordination, which is essential for better care and better business as part of our Better Health 2020 strategy,” said Kevan Torgerson, president, Enterprise Medical Imaging group, McKesson. “By addressing critical imaging workflow needs, particularly for radiologists, our combined capabilities empower care teams to more effectively engage with one another and to make better informed decisions throughout the diagnostic workflow.”

Supporting those decisions is peerVue’s QICS, or Qualitative Intelligence and Communication System. A web-based technology platform, QICS provides the functionality to engage, analyze data, alert users and facilitate workflow at every point throughout the exam life cycle.
“Improving workflow is not only the key to higher-quality, safer patient care,” noted Torgerson. “It’s also the key to improving efficiency and productivity for a better financial result.”

Based in Sarasota, Fla., peerVue has a solid track record of delivering solutions to some of the country’s leading healthcare organizations with thousands of users depending on its technology to facilitate timely, high-quality care.

“We look forward to becoming part of McKesson, which is widely known for its reach and leadership in imaging and information management,” said Kyle Lawton, peerVue’s chief executive officer. “We can bring together new care coordination capabilities to close the gaps in workflow for clinicians and enable better health in this generation and beyond.”

Together, McKesson and peerVue will connect the entire care team and speed the diagnostic process across the continuum of care — helping healthcare organizations achieve better care, better business and better connectivity.

About McKesson
McKesson Corporation, currently ranked 15th on the FORTUNE 500, is a healthcare services and information technology company dedicated to making the business of healthcare run better. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. McKesson helps its customers improve their financial, operational, and clinical performance with solutions that include pharmaceutical and medical-surgical supply management, healthcare information technology, and business and clinical services. For more information, visit

About peerVue
Since its inception in 2002, peerVue has been redefining the healthcare IT market with intelligent workflow and communication solutions that enable healthcare organizations to improve patient care, while also reducing risk and simplifying processes. With a passion for technology and innovation, peerVue was established to solve critical workflow and communication gaps in healthcare that jeopardize patient safety and render imaging organizations inefficient. peerVue delivers solutions worldwide with dozens of integrations to leading healthcare imaging and IT across multiple specialties, including radiology, mammography, cardiology and pathology.


ABQAURP American Society for Quality American Society for Quality Healthcare Division Consumers Advancing Patient Safety
EMPSF Institute for Safe Medical Practices
Medically Induced Trauma Support Services (MITSS) Medication Safety Officers Society NPSF Partnership for Patient Safety Society to Improve Diagnosis in Medicine