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Care New England / Vice President (VP) of Quality / Posted: 11-18-13




What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

More White Papers...


April 9–11
Creating a Culture of Patient Safety
Virginia Mason Institute
Seattle, Washington

Join Virginia Mason Institute for this 2.5-day workshop and learn how to accelerate your safety efforts using lean methods. Assess your own organization’s readiness and practice simulations that turn uncomfortable team dynamics into patient-centered communication. Explore best practices that establish reliable systems, nurture staff engagement and lower risks for patients.

For more information please visit

patient safety news

Voalté, a leader in clinical communication technology and software for healthcare institutions, and Cedars-Sinai Medical Center announced  the launching of Voalté’s point-of-care communication solution, consolidating voice, alarm and text on the versatile iPhone platform.

Nurses and clinicians to use iPhone technology for improved communication, patient outcomes.

Sarasota, Florida, November 8, 2011- Voalté, a leader in clinical communication technology and software for healthcare institutions, and Cedars-Sinai Medical Center announced the launching of Voalté’s point-of-care communication solution, consolidating voice, alarm and text on the versatile iPhone platform.

Cedars-Sinai, the No. 1 ranked hospital voted by Los Angeles residents for the past 20 years, chose to standardize using Voalté’s system after a rigorous one-year research and testing phase. Voalté was compared to all existing and future planned smartphone communication solutions and was selected as the mobile point-of-care communication of choice.

With Voalté’s system, nurses and clinicians can send and receive presence-based text messages, make high definition voice calls across the hospital VoIP system, and receive critical care alarms on the iPhone, providing faster response to patient needs.

“As a hospital dedicated to innovation and the patient experience, we realized several years ago that mobile-based technology was the leading edge of point of care,” said Darren Dworkin, senior vice president and chief information officer at Cedars-Sinai. “Choosing Voalté’s system is in alignment with Cedars-Sinai’s dedication to incorporate state-of-the-art technology to increase efficiencies, improve patient safety and keep nurses and clinicians continuously connected throughout the hospital’s units. We plan to rollout over 1,000 iPhones in the next year.”

Cedars-Sinai partnered with Voalté to test the system and provide critical clinical feedback.  This input was instrumental in developing approximately 30 additional features, enhancing Voalté’s existing technology, including workflow, delivery and support technology.

“By listening to Cedars-Sinai’s observations and incorporating the nurse and clinicians’ suggested features, we were able to provide advanced clinical efficiencies and faster responses to patient needs,” said Trey Lauderdale, Voalté’s vice president of innovation. “Thanks to our partnership, we were able to build a system that met Cedars-Sinai’s high standards.”

About Voalté
Voaltéâ provides compelling software solutions for healthcare institutions that solve communication problems at the point-of-care. Voalté products are designed to be intuitive, high value, mission critical applications running on the latest generation of touch-based smartphones.  For more information, visit

About Cedars-Sinai
Cedars-Sinai Medical Center is one of the largest nonprofit academic medical centers in the Western United States. For 20 years it has been named Los Angeles’ most preferred hospital for all health needs in an independent survey of area residents. Cedars-Sinai is internationally renowned for its diagnostic and treatment capabilities, as well as breakthroughs in biomedical research and outstanding medical education. It ranks among the top 10 non-university hospitals in the nation for its research activities, and its human research protection program is fully accredited by the Association for the Accreditation of Human Research Protection Programs, Inc. (AAHRPP). For more information on Cedars-Sinai Medical Center, visit


ABQAURP American Society for Quality American Society for Quality Healthcare Division Consumers Advancing Patient Safety
EMPSF Institute for Safe Medical Practices
Medically Induced Trauma Support Services (MITSS) Medication Safety Officers Society NPSF Partnership for Patient Safety Society to Improve Diagnosis in Medicine